Return Policy

At Arome, customer satisfaction remains our priority. If you are not satisfied with your purchase, you may request a return within 30 days of receiving your order, subject to the following terms:

Return Eligibility

  • Returns are accepted only for bottles purchased directly from Arome.

  • The perfume must not have been used by more than 1 ml.

  • The product must be returned in its original packaging.

  • All returns are subject to inspection and approval by the Arome team.

  • The customer is responsible for safely returning the product to Arome.

Non-Returnable Products

Returns will not be accepted for:

  • Bottles with more than 1 ml used

  • Sample bottles and sample sets

  • Discontinued articles

  • Articles purchased on sale or at a discounted price

  • Products returned after the 30-day return period

Refund Options

Once the returned product has been received, inspected and approved, customers may select one of the following refund methods:

Arome Voucher

A voucher equal to the product’s purchase amount will be issued, with an additional PKR 250 added to cover delivery charges on the customer’s next order.

Bank Transfer

Refunds through bank transfer may take 1–2 weeks to process. Only the original purchase amount of the returned product will be refunded. Delivery charges and other associated costs are non-refundable.

Arome reserves the right to reject any return that does not meet the conditions stated in this policy.

 

Customer Support

For return requests or further assistance, please get in touch with us via WhatsApp:

WhatsApp: +92 30001 AROME
Support Hours: 11:00 AM to 07:00 PM, Monday to Saturday

Thank you for choosing Arome. We value your trust and continued support.