Return Policy

 

Arome Return & Refund Policy

At Arome, customer satisfaction is a core value. To ensure a clear and seamless experience, please review our updated return policy below (Updated on June 23rd 2025):

 

Sample Products (3ml to 15ml)

  • Sample-sized products are non-returnable and non-refundable.

 

Full Bottle Returns

Returns are only eligible under the following conditions:

  • The product is purchased directly from Arome (not a third-party or reseller)

  • The return request is made within 90 days of the purchase date

  • Less than 1ml of the product has been used

  • The product was not purchased on sale, discount, or clearance

 

Non-Eligible Returns

The following items are not eligible for return or refund:

  • Products purchased during sales, promotions, or clearance offers

  • Products bought from third-party sellers, resellers, or unauthorized platforms

  • Bottles that have been used more than 1ml

  • Purchases made more than 90 days ago

 

Return Reimbursement Options

  1. Bank Transfer

    • Processing time: up to 3 weeks

    • Delivery charges are to be borne by the customer

  2. Arome Voucher

    • Processing time: 1 to 3 working days

    • Voucher includes delivery charges (up to a maximum of PKR 250)

 

Return Procedure

To initiate a return:

  • Contact our customer service team within the eligible return period

  • Provide proof of purchase (order number or receipt)

  • Ensure the product is in its original packaging and meets all return conditions

Arome reserves the right to decline returns that do not comply with the policy outlined above.

 

Customer Support

For return requests or further assistance, please get in touch with us via WhatsApp:

WhatsApp: +92 30001 AROME
Support Hours: 11:00 AM to 07:00 PM, Monday to Saturday

Thank you for choosing Arome. We value your trust and continued support.