Return Policy

Ensuring a seamless and satisfying experience for our customers is our top priority at Arome. Please take note of our revised return policy:

  1. Samples:

    • Regrettably, we do not accept returns for sample-sized products.
  2. Bottle Returns:

    • Bottles can be returned within 60 days of purchase, with a usage limit not exceeding 3ml.
    • Return acceptance is applicable only to bottles purchased directly from Arome.
  3. Non-Eligible Bottles:

    • Bottles purchased from individual sellers or unauthorized sources are not eligible for returns or refunds.
  4. Return Options:

    • Upon return, customers have two reimbursement options:
      • Bank Transfer:
        • Duration: 7-10 working days.
        • Customer bears the delivery charges.
      • Voucher:
        • Duration: 1-3 working days.
        • Voucher covers the delivery charges.

Return Process:

  • To initiate a return, contact our customer service team within the stipulated timeframe.
  • Returns must be accompanied by proof of purchase.

Conditions for Return:

  • Products must be in their original packaging.
  • Used items must not exceed 3ml.
  • Arome reserves the right to refuse returns for bottles not purchased directly.

For any further clarification or assistance, our customer service team is here to help. Thank you for choosing Arome.

Contact us on our WhatsApp to initiate the return process.

WhatsApp number: +92 30001 AROME